THIS STUDENT POLICY IS FOR ALL THE COURSES OFFERED AT TAREEQULJANNAH INSTITUTE

THIS STUDENT POLICY IS FOR ALL THE COURSES OFFERED AT TAREEQULJANNAH INSTITUTE

BE ON TIME

  • Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.

  • Teacher will begin the class right at the start time. If student is not present, then teacher will wait for 3 minutes before sending the email reminder and teacher will wait for the first 15 minutes of class. If the student does not enter the classroom within the first 15 minutes, then it is noted as an unexcused absence for the student and this class will not be re-scheduled.

  • If class begins late as a result of the student, class will resume until end of the scheduled class time.

  • If teacher is not in the classroom, please chat with us instantly to address the issue promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.

ABSENCES

  • If student needs to miss and reschedule a class due to the reasons below, a 12-hour notice to the support@mytj.ca is required. We will re-schedule based on the below listed category of the absence.

EXCUSED ABSENCES

  • Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (Internet, Zoom, Computer issues).

  • 4 hours per month: 1 hour per month excused

  • 10 hours per month: 1.5 hour per month excused

  • 20 hours per month: 2 hours per month excused

  • There are NO refunds for any type of absence.

UNEXCUSED ABSENCES

  • No re-scheduling and refunds allowed for any type of absence that is not listed in the “Excused Absence” policy.

TEACHER ABSENCES

  • If a class is canceled due to a teacher’s absence for any reason, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.

SUBSTITUTES

  • On most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute’s instructions for that day.

  • Substitute teachers are used for all courses.

CLASSROOM AND TEACHER-STUDENT RELATIONSHIP POLICY

  • Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.

  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to support@mytj.ca immediately!.

  • For security measures, students and teachers are not to conduct classes outside of TareequlJannah Institute for any reason.

  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to support@mytj.ca.

  • Should a student neglect this policy, TareequlJannah Institute will take necessary action to resolve the issue with the teacher, but TareequlJannah Institute is not responsible for any loss to the student.

STUDENT SUPPORT TEAM

  • If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the support@mytj.ca at any time.

TUITION POLICY

  • Tuition is billed once every 4 weeks at the beginning of the billing period. There are two types of payment methods (Month over Month and Monthly subscription) are existing for student convenience.

  • Monthly Subscription will be billed on every month of the day you started paying for your plan, upon receiving instant payment notification received from PayPal our system will automatically schedule your classes for a month.

  • Month over month will be manually maintained by the student/parents. Our system will notify you by email before three classes for the month paid already. You will be receiving the payment notification as part of teacher’s every session comments email.

  • Upon receiving the payment for the Month over month our system will automatically schedule your classes for a month.

  • There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.

  • If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your PayPal account.

  • If you pay using the (Month over Month) manual option, please make sure to pay within three days from you last class to avoid losing your schedule.

  • All tuition fee is paid at TareequlJannah PayPal account. Do NOT send money through any other means or accounts.

CONCERNING YOUR CLASSES IN RAMADAN IN TAREEQULJANNAH INSTITUTE

  • It is highly preferable for you to continue your Quran and Arabic classes in Ramadan..

  • If you stop your classes in Ramadan, during the feast vacation, and on your summer holidays, you may forget what you have already studied, lose your schedule, and most probably lose your tutor.

  • There will be some changes in the schedules which overlap with your teachers’ timings of breaking their Fasting, Suhoor and Taraweeh prayers.

  • Don’t worry; we will avoid conducting your classes during your timings of breaking your fasting and Taraweeh prayers. Moreover, you can ask your tutor to minimize your homework in Ramadan.

  • According to TareequlJannah Institute’s policy, if it is a must for you to excuse and stop your classes in Ramadan you have to inform us before the first of May, and if you want to keep your same schedule with your same tutor after the vacation, Half of the monthly fee has to be paid.

NOTE: TareequlJannah reserves the right to periodic tuition fee increases for all students who are enrolled.

MONEY BACK GUARANTEE

  • TareequlJannah 100% Money Back Guarantee allows you to try the courses and feel secured that if you are not satisfied, you may get your money back. This only applies if you cancel your course within the first week of classes. Any time after that, money will not be refunded for classes already taken.

CLASS QUALITY

  • In order to ensure that we offer high quality classes, some lessons may be recorded for review by the TareequlJannah support team.

  • The recorded lessons are only for use by the supervisors, so that we can regularly check the quality of the classes and the teachers

  • Sessions may not be recorded - audio or video - by students for any reason. This is to protect the privacy of the teachers.

HOLIDAYS FOR 2020

TareequlJannah strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days for both Eid’s respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays.

TareequlJannah appreciates your understanding and we are blessed to having you as students!

  • Other Holidays

  • TareequlJannah teachers will continue classes through any other Western and non-Islamic holiday. If student needs any other holiday days off from classes, student should notify the support@mytj.ca at least 12 hours in advance to reschedule up to 2 lessons.

  • Some of the additional holidays that are included, but not necessarily limited to which are: New Year, Islamic New Year, Easter, Independence Day, Labor Day, Thanksgiving, Christmas.

PRIVACY POLICY

  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.

  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.

  • Students are responsible for updating the support team with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.support@mytj.ca email.

  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our support@mytj.ca email.

NOTE: TareequlJannah reserves the right to periodic tuition fee increases for all students who are enrolled.

GIVING GIFTS TO TEACHERS

  • TareequlJannah understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.

  • TareequlJannah can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by TareequlJannah, a financial officer will forward the gift to the specified teacher.

  • Monetary gifts may be e-transferred to support@mytj.ca.

  • PLEASE specify the teacher’s name to which the gift is for.

  • Strictly, physical gifts cannot be accepted by TareequlJannah to be sent to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that TareequlJannah does not allow such gifts to be sent.

COMPLAINTS POLICY

  • Any complaints from our students are taken very seriously and will be addressed as soon as possible.

  • If you are dissatisfied with any aspect of your course, please contact the support team (support@mytj.ca) so that we can fix the problem.

NOTE: TareequlJannah reserves the right to periodic tuition fee increases for all students who are enrolled.

LIABILITY POLICY

  • TareequlJannah holds no responsibility for consequences of neglecting the institute policy.

  • Failure to abide by these rules and procedures may result in consequences for the stud.

NOTE: TareequlJannah reserves the right to periodic tuition fee increases for all students who are enrolled.